Business Dynamics 365 CRM Senior Consultant – Settore Utilities
Company Profile
A company specializing in the development of Microsoft Dynamics 365 Business Central/CRM projects and cutting-edge IT technologies for Mobile, Web-App, and E-Commerce solutions, with a specific focus on the Utilities and Manufacturing sectors. In recent years, the company’s research and development team has initiated several projects in the areas of Internet of Things (IoT) and Industries 4.0, aiming to integrate Industry Automation with Office Automation into a unified, monitored, and flexible production chain concept.
We are looking for an experienced Business Dynamics 365 CRM Senior Consultant in the Utilities sector, capable of providing customized CRM solutions to improve process efficiency and customer experience. If you have a deep understanding of the utilities market and proven experience with Dynamics 365 CRM, this is the right opportunity for you.
Key responsibilities:
- Process Analysis for the Utilities Sector: Collaborate with energy and utility clients to understand specific needs, identify pain points, and translate business requirements into technical specifications.
- Custom CRM Configuration: Design and implement tailor-made solutions based on Dynamics 365 CRM, configuring specific modules for the utilities sector, such as customer management, billing, and support processes.
- Utility System Integration: Integrate Dynamics 365 CRM with meter management systems, customer portals, and billing software to ensure a comprehensive and unified view of the customer.
- Pre-sales and Industry Demos: Support pre-sales activities by providing presentations and demos that highlight the capabilities of Dynamics 365 CRM in addressing utility needs.
- Training and Change Management: Provide end-user training, support organizational change, and ensure effective adoption of the solution across the business.
- Customer Service Optimization and Customer Experience: Advise clients on how to use Dynamics 365 CRM to enhance the customer journey, reduce response times, and optimize complaint and request management.
Required skills
- At least 5 years of experience as a Dynamics 365 CRM consultant, preferably with experience in the Utilities sector (energy, gas, water, etc.).
- Experience in pre-sales, including conducting demos and communicating the product’s value to clients in the sector.
- Advanced configuration and management of Dynamics 365 CRM, with a focus on modules dedicated to customer service, sales, and billing management.
- Familiarity with integrating Dynamics 365 CRM with utility systems, such as meter management systems, billing, and Customer Information Systems (CIS) solutions.
- Knowledge of industry best practices for managing customer experience and customer relationships.
Company Size
150 – 200 Employees
Industry Category
Technology and Finance
Company Benefits
Health Care, Commission, Yearly Bonus
Company Website
2 Years or Longer
